Digital Products – No Physical Shipping

All products sold on our website are digital products (downloadable or accessible online). No physical item will be shipped.

Refund Eligibility

Due to the nature of digital products, all sales are final once the product has been:

Downloaded

Accessed

Delivered via email or account access

Refunds are NOT provided in the following cases:

You changed your mind

You no longer need the product

You downloaded or accessed the product successfully

You purchased the product by mistake

When a Refund May Be Granted

A refund may be issued only in the following situations:

The digital product was not delivered

The download link is not working and we fail to fix the issue

You received a wrong or corrupted file

In these cases, you must contact us within 7 days of purchase.

How to Request a Refund

To request a refund, contact us with:

  • Email: support@merto.us
  • Phone: +1 (928) 418 11 34
  • Address: 1016 Green Avenue
    Oakland, CA 94612, United States